FAQ
Payment
We know everyone has different payment preferences, so we accept credit cards, PayPal, and ShopPay to give you maximum flexibility.
Yes! Every transaction is encrypted to ensure secure payments.
Delivery
We ship internationally
Delivery times vary depending on location. Here are our estimates:
North America: 6-12 days.
Europe: 6-12 days.
Australia: 7-12 days.
International: 12-20 days.
Yes! After placing your order, a tracking number will be emailed to you.
You can then track your package by clicking on the " Track my order " button in the menu.
We use Canada Post for delivery so your package will be delivered directly to your mailbox.
Returns
Yes! We offer a 30-day satisfaction guarantee on all our products.
If you are not completely satisfied, you can return the product and you will be refunded if the return meets the conditions of our Return Policy .
First, you must contact us at the following email address: contact@edubark.com
Second, if we accept your refund request, you must return the product to the address indicated in our Return Policy , namely 980 avenue Charny, Mascouche.
If the return process has been completed , we ask you to wait a few days to allow us to receive your order.
We will refund you in full as soon as we receive your order.
Donation to the SPCA
We sincerely believe that giving back to society is a responsibility that all businesses should take to heart.
The Montreal SPCA shares our love for animals and their well-being, and that's why we are proud to support them with monthly donations.
Thanks to you, we are proud to be able to support a cause that we are so passionate about.
At the beginning of each month, we publish the amount donated for the previous month on our Facebook page.
Subscribe so you don't miss anything!